Canceling a subscription and refunds
How to cancel Satomi Pro, what happens after you cancel and where to ask about a refund.
How to cancel
- Click the gear, then Manage subscription on the account card.
- At the bottom of the subscription screen, click Cancel subscription.
- If you like, pick a reason: it helps us make the app better. If you chose Other reason, you can describe it in the field below.
- Click the red Cancel subscription button at the bottom. The Keep Pro button leaves everything as it is.
What happens after you cancel
- Pro keeps working until the end of the paid period. The date is shown on the subscription screen.
- If the period has already ended but Steam hasn't charged you for the new one yet, canceling turns Pro off right away. A note under the button warns you about this.
- There will be no new charges.
- After the period ends, the app switches to the free plan. What changes then: What you get with Satomi Pro.
If renewal is canceled in Steam itself, the app sees that too, and Pro likewise keeps working until the end of the period.
Refunds
You can't request a refund in the app. If you'd like your payment refunded, contact support and we'll look into your situation.