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How to contact support

Where to write if you didn't find an answer in the articles, and what to include in your message.

SatomiChat support works in the Steam discussions. We answer questions, help with setup and take suggestions.

To help us help you faster

Include in your message:

  • what exactly isn't working and since when;
  • which platforms and channels are connected;
  • a screenshot of the error or of the settings your question is about;
  • whether you have Satomi Pro, if the question is about payment.
Chat isn't connectingWhat to check if a channel's messages aren't coming in, there's a connection line above the feed or the channel won't add.TTS is silentWhy SatomiChat doesn't read messages aloud or doesn't read all of them, and what to check.OBS widget is emptyWhat to check if chat doesn't show in OBS or doesn't show the way it should.